Refund policy

Returns and Refunds Policy

Last updated: October 24, 2026

We accept returns within 30 days of delivery. Here is exactly how it works.

1. Damaged, Defective, Misprinted or Wrong Item: We Fix It Free

If your item arrives damaged, defective or misprinted, or we sent the wrong item, you get a free replacement or a full refund to your original payment method, your choice. This applies to every item, including personalized items.

Email info@thepaintedwolves.com within 30 days of delivery with your order number and a clear photo of the problem. You do not need to send the item back and you pay nothing.

2. Changed Your Mind: 30-Day Returns

Non-personalized items, except party crackers, can be returned within 30 days of delivery for any reason, including the wrong size.

  • Items must be unused, unwashed and in their original condition and packaging.
  • You pay the return shipping. There is no restocking fee.
  • Once we receive and check the item, we refund the item price to your original payment method. Original shipping is free, so nothing is deducted for it.
  • If you prefer, we can give you store credit instead. It never expires.

For blankets, unused means not slept under, washed, dried, used by a pet or exposed to smoke, perfume or food. For apparel and hats, unworn and unwashed.

3. Personalized Items and Party Crackers: Final Sale

Items with a name, date, photo or other details you provide are made just for you and cannot be resold. They are final sale and not eligible for change-of-mind returns, including for spelling or details entered at checkout.

Please check your spelling and details carefully before you order. If you spot a mistake, email us right away. If the order has not entered production, we will correct it for free.

If we made an error, if the item does not match the details you entered, or if it arrives damaged, defective or misprinted, section 1 applies and we replace or refund it in full.

Party crackers are handmade for each order and are final sale. They cannot be returned for change of mind. If they arrive damaged, defective or wrong, section 1 applies and we replace or refund in full.

4. Digital Downloads

Digital files are delivered instantly by email and cannot be returned, so they are non-refundable once delivered. If a file is broken, corrupted or not as described, we replace it or refund you in full. Email us within 30 days of purchase.

5. How to Start a Return

Email info@thepaintedwolves.com with your order number and the reason. We reply within 1 business day with approval and instructions. Please do not send anything back before we approve it.

Approved returns go to:
The Painted Wolves Returns
Alpha Quadrant Holdings LLC
PO Box 15231
Sarasota, FL 34277
United States

Our return address is a PO Box, so please ship returns with USPS (UPS, FedEx and DHL cannot deliver to a PO Box). We recommend a tracked service.

6. Refund Timing

Refunds are issued within 10 business days of us receiving your return, or of approving your photo for a damaged, defective or wrong item. Banks typically post refunds within 3 to 5 business days.

7. Cancellations

You can cancel any order for a full refund before it goes into production. Once production starts it can no longer be cancelled, unless it is delayed as described in our Shipping Policy. Email us as soon as possible with your order number.

8. Exchanges

We do not do direct exchanges. Return the original under section 2 and place a new order for the item you want.

Questions

Email info@thepaintedwolves.com. The Painted Wolves, operated by Alpha Quadrant Holdings LLC, PO Box 15231, Sarasota, FL 34277, United States.