Shipping policy
U.S. Shipping Policy
Every item we sell is made to order, which means nothing sits in a warehouse waiting for you. Here is exactly what happens after you click buy.
Where We Ship
We ship within the United States only. We do not offer international shipping at this time.
Shipping Cost
Standard shipping is free on all orders shipped within the United States. No minimum order and no code needed.
Production and Delivery Times
Production: 3-5 business days. Your item is printed after you order it.
Transit: 5-8 business days once it leaves the print facility.
Total: typically 8 to 13 business days from order to doorstep.
Business days are Monday through Friday and do not include weekends or holidays. These are estimates, not guarantees. Weather, carrier delays and peak season can add time.
Your Order May Arrive in Separate Parcels
Our products are printed at several production facilities across the United States. If your order has more than one item, those items may be made at different facilities and shipped separately. That means a multi-item order can arrive in more than one parcel, on different days, each with its own tracking number.
This is normal and it is not an error. If part of your order has arrived and the rest has not, check your email for a second tracking number before contacting us.
Tracking
You will receive a confirmation email with tracking information as soon as your order is dispatched. Tracking can take 24 to 48 hours to show movement after the label is created.
Incorrect Shipping Address
Please double check your shipping address at checkout. We are not responsible for orders shipped to an address that was entered incorrectly by the customer.
If you spot a mistake, email info@thepaintedwolves.com with your order number right away. If the order has not entered production yet we will correct it at no charge. If a package is returned to us as undeliverable because of a wrong or incomplete address, we can reship it once you cover the reshipping cost, or issue store credit for the item.
Lost or Stolen Packages
If tracking shows delivered but the package is not there, check with others at the address and look around the property, then allow 48 hours. Carriers sometimes scan an item as delivered before it actually arrives.
If it still has not turned up, email info@thepaintedwolves.com with your order number within 15 days of the delivery date. We will open a claim with the carrier and work with you on a resolution.
If tracking has not updated for 10 or more business days, email us and we will treat the package as lost in transit and send a replacement at no cost to you.
Holiday Cutoff Dates
Order-by cutoff dates for major holidays are posted seasonally on our website and announced by email. Because every item is made to order, orders placed after the posted cutoff are not guaranteed to arrive before the holiday.
Questions
Email info@thepaintedwolves.com with your order number and we will help.