Shipping policy
Shipping Policy
Last updated: October 18, 2026
Where We Ship
We ship to addresses in the United States only, including APO/FPO/DPO addresses. We do not ship internationally.
Shipping Cost
Standard shipping is free on every order to a U.S. address. No minimum and no code needed. The only optional paid upgrades are FedEx Home Delivery and FedEx 2Day on party crackers (see below).
How Long It Takes
Each item is made or packed for your order, then shipped. Times are business days (Monday to Friday, excluding U.S. federal holidays).
| Product | Ready to ship in | In transit | Order to doorstep |
|---|---|---|---|
| Christmas, Thanksgiving and party crackers (handmade by us in Sarasota, Florida) | 1 to 2 | 2 to 7 (FedEx Ground) | 3 to 9 |
| Woven blankets, including personalized | 2 to 5 | 2 to 5 | 4 to 10 |
| Fleece and velveteen blankets | 1 to 3 | 2 to 5 | 3 to 8 |
| Sherpa blankets, including personalized | 4 to 8 | 2 to 5 | 6 to 13 |
| Custom pet portrait blankets (from the day you approve your proof) | 4 to 8 | 2 to 5 | 6 to 13 |
| Ceramic ornaments, including custom pet portrait ornaments (from proof approval) | 3 to 5 | 2 to 5 | 5 to 10 |
| Glass ornaments | 4 to 6 | 2 to 5 | 6 to 11 |
| Mugs | 4 to 6 | 2 to 5 | 6 to 11 |
| Apparel (t-shirts and sweatshirts) | 2 to 5 | 2 to 5 | 4 to 10 |
| Hats | 3 to 5 | 2 to 5 | 5 to 10 |
| Wall art (canvas and metal prints) | 2 to 5 | 2 to 5 | 4 to 10 |
| Trinket dishes and other home decor | 3 to 5 | 2 to 5 | 5 to 10 |
| Digital downloads and printables | Delivered instantly by email after payment. Nothing is shipped. | ||
Every product page shows the exact estimate for that item, plus an "order by" date range. Personalized items follow the same times as the matching product above. For custom pet portraits, the clock starts when you approve your proof.
Need It Sooner?
Party crackers can be upgraded at checkout, whatever the quantity: FedEx Home Delivery for $9.99, which arrives in 3 to 7 business days (estimate) after you order (1 to 2 days to make, then 2 to 5 in transit), or FedEx 2Day for $27.99, which arrives in 3 to 4 business days after you order (estimate). Either upgrade covers the crackers only. Any other items in the same order ship free at their standard time. Other products have no faster option at this time.
Orders With More Than One Item
Items may be made and shipped from different locations in the USA, so a multi-item order can arrive in more than one package, on different days, each with its own tracking number. We email you tracking for each package as it ships. If part of your order has arrived and the rest has not, please check your email for a second tracking number before contacting us.
Tracking
You will get a shipping confirmation email with a tracking number as soon as each package ships. Tracking can take 24 to 48 hours to show movement.
If Your Order Is Delayed
Our times are estimates, and weather, carrier delays or peak season can add time. If we learn your order will not ship within the time shown, we will email you a new estimated date. You can choose to wait or cancel for a full refund. If we cannot give you a new date, we will cancel and refund the order.
Cancellations
You can cancel any order for a full refund to your original payment method before it goes into production. Email info@thepaintedwolves.com with your order number as soon as possible. Most items go into production within 24 hours, so please contact us quickly.
Incorrect Shipping Address
Please check your address at checkout. If you spot a mistake, email us right away and we will fix it at no charge if the order has not shipped. If a package comes back to us because of an address entered incorrectly, we will reship it once you cover the reshipping cost, or refund the item.
Lost, Stolen or Late Packages
If tracking shows delivered but you cannot find it, check around the property and with others at the address, then allow 48 hours, since carriers sometimes scan packages early. If it still has not turned up, email us within 15 days of the delivery date and we will open a carrier claim and work out a resolution with you. If tracking has not updated for 10 business days, email us and we will send a free replacement or a full refund.
Holiday Cutoff Dates
Holiday order-by dates are posted on our website and in our emails each season. Orders placed after the posted cutoff are not guaranteed to arrive before the holiday.
Questions
Email info@thepaintedwolves.com and we reply within 1 business day.
The Painted Wolves, operated by Alpha Quadrant Holdings LLC, PO Box 15231, Sarasota, FL 34277, United States.
